jjwib Privacy Policy — How We Handle Your Personal Data

jjwib ("jjwib", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use jjwib.net ("Platform"). This Privacy Policy ("Policy") describes how jjwib collects, uses, discloses, stores, and protects your personal data when you access or use any part of the jjwib platform, including account registration, deposits and withdrawals, sports betting, casino gaming, slot play, the rewards programme, and any communications with our support team.

This Policy applies to all registered jjwib players, including players accessing the platform from Karachi, Lahore, Faisalabad, Islamabad, Peshawar, and all other cities and regions across Pakistan. It should be read in conjunction with jjwib's Terms and Conditions and Responsible Gaming Policy.

By registering a jjwib account or using any jjwib service, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the jjwib platform.

jjwib is the data controller responsible for the personal data collected through jjwib.net. As data controller, jjwib determines the purposes and means of processing your personal data in accordance with its obligations under its international gaming licence and applicable data protection legislation.

For all privacy-related enquiries, including data access requests, correction requests, and deletion requests, you may contact the jjwib Data Protection team using the contact details set out in Section 14 of this Policy. jjwib will acknowledge data-related requests within 48 hours and provide a substantive response within 30 calendar days.

jjwib collects the following categories of personal data from players, depending on how you interact with the platform:

Registration Data

• Full legal name (as per CNIC)
• Date of birth (for age verification — must be 21 or older)
• Residential address in Pakistan
• Pakistani mobile number
• Email address
• Username and encrypted password

Identity Verification (KYC) Data

• CNIC (Computerised National Identity Card) number and scan
• Proof of address documentation
• JazzCash or EasyPaisa account confirmation screenshots (for payment verification)
• Bank account details where bank transfer is used

Financial Transaction Data

• Deposit amounts, dates, and payment method identifiers
• Withdrawal requests and processed amounts
• Transaction history associated with your jjwib account

Gaming Activity Data

• Betting history across all sports and casino markets
• Slot and casino game session data including stakes, outcomes, and session durations
• Bonus claims and wagering progress
• Rewards programme points and redemption history

Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser
• Session timestamps and login history
• Cookie and tracking data (see Section 6)

Communication Data

• Live Chat transcripts and support ticket content
• Email correspondence with jjwib's team
• Preferences for marketing communications (where opted in)

jjwib uses your personal data for the following specific purposes:

jjwib does not use your personal data for automated decision-making that produces significant legal effects, other than standard fraud-detection systems which flag accounts for human review.

jjwib processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform jjwib's obligations under the Terms and Conditions you agreed to at registration — including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with obligations under jjwib's international gaming licence — including KYC verification, AML compliance, responsible gaming monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for jjwib's legitimate business interests, including fraud prevention, platform security, and improving the player experience, provided such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and personalised promotions, which is conducted only where you have provided explicit, informed opt-in consent. You may withdraw this consent at any time by contacting jjwib support or updating your account communication preferences.

jjwib uses cookies and similar tracking technologies on jjwib.net to ensure the platform functions correctly, to analyse usage patterns, and to personalise your experience. The following categories of cookies are in use:

• Essential Cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, so you do not need to reset them on each visit.
• Analytics Cookies: Used to collect anonymised data about how players navigate jjwib.net — which pages are visited, how long sessions last, and where players encounter difficulties. This data is used to improve the platform and is not linked to your personal identity.
• Fraud Prevention Cookies: Used to identify suspicious login patterns, detect bot activity, and prevent unauthorised account access. These cookies are an essential part of jjwib's security infrastructure.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. jjwib does not use third-party advertising cookies or retargeting cookies that track your activity on other websites.

jjwib does not sell, rent, or commercially share your personal data with third parties. However, jjwib may share your personal data with the following categories of party in the course of delivering its services:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK receive transaction-level data necessary to process your deposits and withdrawals. These processors are bound by their own regulatory obligations and data protection commitments.
• Game Software Providers: Third-party providers such as Pragmatic Play, Evolution, NetEnt, and Microgaming receive anonymised session identifiers and game-round data for the purpose of delivering their games and settling game outcomes. These providers do not receive your identity or payment data.
• Identity Verification Services: Third-party KYC service providers may receive your identity documents and registration data for the purpose of verifying your identity and age. These providers operate under strict data processing agreements with jjwib.
• Fraud Prevention and Security Providers: Specialist fraud-detection services may process device fingerprint data and transaction patterns to identify suspicious activity. No full identity data is shared with these services beyond what is necessary for fraud detection.
• Regulatory Authorities: jjwib may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts under applicable law or pursuant to jjwib's international gaming licence obligations. Such disclosures are made only to the extent required by law.

All third parties with whom jjwib shares personal data are required to process that data lawfully and in accordance with data protection obligations, and are permitted to use it only for the specific purpose for which it was shared.

As jjwib operates under an international gaming licence, some personal data may be processed or stored in countries outside Pakistan. Where such international transfers occur, jjwib ensures that appropriate safeguards are in place to protect your personal data, including:

• Data processing agreements with all third-party recipients that impose equivalent data protection standards.
• Transfer to jurisdictions that maintain adequate data protection frameworks under applicable international law.
• Use of standard contractual clauses or equivalent protective mechanisms where required.

If you have questions about the specific safeguards in place for any international data transfer involving your personal data, you may submit a request to the jjwib Data Protection team using the contact details in Section 14.

jjwib retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and jjwib's regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your registered jjwib account, plus a post-closure retention period required under jjwib's international gaming licence (typically five to seven years after account closure, depending on applicable regulatory requirements).
• Financial Transaction Records: Retained for a minimum of five years following the date of each transaction, in accordance with AML obligations.
• KYC and Identity Verification Documents: Retained for the period required under jjwib's international gaming licence obligations, typically a minimum of five years after account closure.
• Marketing Communication Records: Retained until you withdraw your consent or request removal from marketing lists, at which point records of your opt-out are retained for compliance purposes.
• Technical and Log Data: Typically retained for 12 to 24 months, after which it is anonymised or deleted unless required for an ongoing investigation.

On expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

Subject to applicable law and certain regulatory limitations, you have the following rights in respect of your personal data held by jjwib:

To exercise any of these rights, submit a written request to the jjwib Data Protection team via the contact details in Section 14. jjwib will respond within 30 calendar days. Note that certain rights may be limited where data retention is required by jjwib's regulatory or legal obligations — for example, KYC records required under AML law cannot be deleted on request.

jjwib's platform is strictly intended for individuals aged 21 years and older. jjwib does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the jjwib account registration process, and identity documents are checked to confirm that all players meet the minimum age requirement.

If jjwib discovers or has reason to believe that personal data has been collected from an individual under the age of 21, jjwib will immediately suspend the relevant account, delete the collected data to the extent permitted by legal and regulatory obligations, and take appropriate steps to prevent recurrence.

Parents or guardians who believe that a minor may have registered a jjwib account should contact jjwib support immediately via Live Chat or at [email protected].

jjwib implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption on all connections between your device and jjwib.net.
• Encryption at rest for all sensitive personal data stored on jjwib's servers.
• Two-factor authentication (2FA) available on all player accounts.
• Role-based access controls limiting internal access to personal data to authorised personnel with a genuine operational need.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Intrusion detection systems monitoring jjwib's infrastructure for anomalous activity in real time.
• Incident response procedures that include notification to affected players in the event of a data breach that is likely to result in risk to their rights and freedoms.

Notwithstanding these measures, no method of data transmission over the internet is 100% secure. Players are responsible for maintaining the security of their own account credentials. If you suspect any unauthorised access to your jjwib account, contact support immediately.

jjwib reserves the right to amend this Privacy Policy at any time to reflect changes in legal obligations, regulatory requirements, or operational practices. Where amendments are material — particularly where they affect the way personal data is processed or the rights available to players — jjwib will provide reasonable advance notice via email to the registered address on your jjwib account and/or by prominent notice on jjwib.net.

The current version of this Privacy Policy is always available at jjwib.net/privacy-policy and is date-stamped with the most recent effective date. Continued use of the jjwib platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using jjwib and may close your account by contacting support.

It is your responsibility to review this Privacy Policy periodically. jjwib will also maintain an archive of previous versions of this Policy on request.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to submit a data-related request, you can contact the jjwib Data Protection team using the following methods:

• Email: [email protected] (with subject line: "Data Protection Request")
• Live Chat: Available 24/7 on jjwib.net in English and Urdu

jjwib will acknowledge all data protection requests within 48 hours and provide a substantive response within 30 calendar days. Where a request is particularly complex or requires retrieval of archived data, jjwib may extend this period by a further 30 days, and will notify you of any such extension.

For general customer support enquiries not related to data protection, please use the standard Live Chat or email support channels. For responsible gaming support, visit the Responsible Gaming page.